Refund Policy
We want you to love your order.
If you're not happy with your purchase, we're here to help.
Refund Policy
You can ask to return your item within 30 days of receiving it.
The item must be unused, in its original packaging, and in the same condition you received it.
Refunds
Once we receive and check your returned item, we'll let you know if your refund has been approved.
If approved, your refund will be sent back to your original payment method.
Depending on your bank or card provider, it may take 5-10 working days for the money to appear in your account.
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Damaged or Wrong Items:
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours and include a photo. We'll work quickly to fix the problem by offering a replacement or a full refund where appropriate.
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How to Start a Return
Simply contact our customer support team with:
Your order number
Your name
A short explanation of the problem (if there is one)
We'll explain the next steps and make the process as easy as possible.
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Please note: For hygiene and safety reasons, some opened or used beauty products cannot be returned unless they are faulty or arrived damaged.